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  • Refunds & Returns

    Order cancellation

    All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

    Refunds

    Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

    If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment.

    If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused. If you are shipping an item over $75, you should consider using a trackable shipping service and/or purchasing shipping insurance.

    You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can submit a refund requests by sending a message on Contact Us page. If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

    Gifts

    If the item was marked as a gift when purchased OR you received the item as a gift, refunds can only be made with a receipt or proof of purchase and refunds can only be applied to the original method of payment.

    Exchanges

    If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

    • Please do not send your purchase back to the manufacturer.
    • Please do not send your purchase back to us unless we authorise you to do so.

    Non-returnable items

    • Gift cards
    • Downloadable software products
    • Some health and personal care items
    • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
    • Your order did not arrive due to exceptional circumstances outside the control of China Shop Direct (i.e. not cleared by customs, delayed by a natural disaster).
    • Other exceptional circumstances outside the control of China Shop Direct

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